Terms of Service & Refund Policy
Effective Date: January 1, 2026
Welcome to Global Appointment Services ("Company", "we", "our", "us"). These Terms of Service and Refund Policy govern your use of our administrative, scheduling tracking, and logistical preparation services.
Important Corporate Identity Note: Global Appointment Services is a private, third-party logistical coordination agency. We provide calendar allocation tracking, timeline scheduling services, and document organization formatting. We are NOT a government entity, embassy affiliate, or official consular service partner (such as VFS Global or TLScontact). We do not issue travel documents, credentials, permits, or legal assessments.
1. Scope of Services Offered
Our service packages are limited strictly to administrative assistance including:
- Monitoring public calendar queues to locate available slots based on client parameter profiles.
- Allocating administrative booking windows upon matching open criteria.
- Reviewing client-provided text data to fit administrative interface templates cleanly.
2. Payment & Service Fees
Clients agree to pay a clear upfront or milestone administrative service fee as detailed in their specific workflow agreement. This fee covers digital service monitoring labor, infrastructure utilization, and staff coordination tracking time.
3. Refund and Cancellation Policy
Because our operational fulfillment framework commences monitoring cycles, platform allocation checks, and software tracking tasks immediately upon engagement, our cancellation rules are structured as follows:
- Full Refund Eligibility: A client is entitled to a 100% refund of fees paid if the Company fails to present or lock an appointment opening matching the agreed-upon system profile criteria within the timeline outlined in the service confirmation.
- Partial Refund: If a client requests manual cancellation after tracking operations have actively initialized but prior to a slot block confirmation, a 50% administrative processing fee will be retained to cover systemic dashboard overhead costs.
- Non-Refundable Milestones: Once a calendar allocation confirmation ticket or appointment confirmation printout has been successfully generated and delivered to the client, the service is fully rendered and no refunds can be issued under any circumstances.
4. Limitation of Liability
The company guarantees the administrative alignment of the date booking but exerts zero control over external, third-party facility rules, system availability, or processing times. We do not assume responsibility for structural system downtimes on public booking channels, changes to institutional rules, or decisions made inside processing offices.
5. Governing Law
These terms are governed by and construed in accordance with standard corporate regulations, without regard to conflicts of law provisions.